At Shyely, we strive to make sure you have the best experience while selecting and buying your favorite Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face any problem.
Q: Can I cancel my order in case I change my mind after ordering?
A: Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail. Please be apprised that Ready To Ship orders are not eligible for cancellations as they are dispatched within 24 hours of the receipt of order.
Q: Why a "24 Hour" deadline?
A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, Customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. In case a garment has to be readied, or customized, the process is already underway.
Q: And what if I cancel after 24 hours of ordering?
A: Well, we have a provision for that too but do remember - orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.
Q: I received the order. But there's an issue. Can I return my ordered items?
A: Yes you can. At Shyely, We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there's always a possibility that.
a. Item(s) may get damaged during transit; or
b. There may be a manufacturing defect which didn't get noticed during packing; or
c. A wrong item is shipped out to you by mistake.
Q: Are there any reasons there could be a delay at the Bank/Credit Card companies end?
A: 1) For transactions made using Debit/Credit cards, the time taken for refunds depends solely on the service provider. 2) For customers transacting via Nationalized Banks, please expect a bit of delay in processing since they tend to have longer lead times.
3) Please be apprised that Banks send an SMS to customers for credit amount of more than INR 5000 only. In case your refund is less than INR 5000 kindly check your bank or credit card account confirmation receipt of funds.
4) In case you used a Coupon Code or a Store Credit to place your order, the refund will be made in the same form. No cash refunds can be made in such a case as per governing laws.
Q: What about charges levied by Banks, Credit Cards companies and Local Taxes?
A: Credit Card Fees: Please note that Credit Card refunds involve an admin/credit card commission of 10% of the final order value (5% while accepting and 5% while refunding). This cost will be deducted from the value of the refund.
An alternate solution is an Shyely Store Credit, which nullifies the Credit Card Commission charge and therefore makes it possible for us to issue a Store Credit equivalent to the final accepted value of creditable funds.
Bank Transfers: For orders placed using Bank Transfers, refunds would be issued only as Store Credits.
International Transaction Fees: Cross Border or, International Transaction Fees, if any charged by the respective bank from your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank on you, and not by us. Customers must contact their bank for additional information on these charges.
AVIJAA LIFESTYLE PRIVATE LIMITED
136, GROUND FLOOR, VISHAL HOUSE, ZAMRUDPUR, GREATER KAILASH PART 1,
NEW DELHI – 110048, INDIA
In case you have any issues or concerns, please reach out to us via Live Chat or visit the www.shyely.com